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TA Mocksville gets a complete makeover and drivers get more service options off of I-40

By on May 15, 2014

Mocksville, North Carolina has a few little claims to fame. Daniel Boone’s parents are buried there. The horror flick Cabin Fever was filmed there. But mostly it’s just a nice, small town off I-40 where drivers who have been traveling for hours along the highway stop in for a meal and a break from the road.

Now that TA arrived and revamped an old truckstop, that convenient stopping point has become a destination. Everything on-site got a makeover, and drivers know that they can find all they need once they arrive. The store is bright and easy to navigate. The bathrooms aren’t just spotless, they are hotel quality. The private showers are roomy, sparkling clean and well-appointed. An enormous Popeyes Louisiana Kitchen opened in the space, offering a full menu and lots of seating. The restaurant was remodeled and turned into a Country Pride.

New, fast-dispensing diesel pumps were installed. There’s DEF at the pump. The truck service center got a total overhaul, making it practically a brand-new building. A retail area and bathroom were added to the space, and the exterior was redone. Wheel alignment was added to the service menu.

But appearances aren’t everything. The staff has more than doubled, so drivers are getting in and out quickly and receiving attentive service as soon as they walk in the door. “We were open and serving customers throughout the remodel process,” says store general manager Scott Cranfill. “When the diesel island was being redone, we kept the lines moving by having fuel runners get the drivers’ cards and bring them to the fuel desk, and bring them bottles of water in the summer. Now that everything is completed we are getting praise for the transformation and lots of compliments on the new showers.”

Bowled over

One of the most popular soups at the Country Pride restaurant is the chef’s homemade white chili with chicken. “It’s got just the right amount of spice and a little jalapeno,” Cranfill says. “The days he makes it, everybody orders the salad bar so they can keep going back for the soup.”

A little extra help

During a recent fundraising drive for the St. Christopher Truckers Development and Relief Fund (SCF), Katie Conley, the assistant GM at the truck service center, brought in a good supply of homemade cakes and cookies. She had a bake sale and donated all proceeds to SCF.

Freed space

“One of the issues at this location before TA came in was a problem of drivers dropping trailers in the parking lot and just leaving them there for long periods of time,” Cranfill says. “I had a guy call me one day who had dropped a trailer at the lot four months before and wanted to see if it was still there.” The lot is no longer littered with dropped trailers taking up spaces, and it has also been cleaned up and cleared of debris. “We’re hoping to repave soon,” Cranfill says.

Customer appreciation

The team at the Truck Service Center works together to make sure each driver who walks through the door feels welcomed.

“We have technicians who make it a point to thank every trucker who comes in for using our services,” says Truck Service Center general manager Daniel Litten. “The atmosphere here is laid-back and friendly but always very professional.”

TA Mocksville, NC

Where: I-40, Exit 170  (US 601)
Phone: (336) 751-3815
Fax: (336) 751-4994
Truck Parking Spaces: 145
Showers: 7
Truck Service Bays: 3
Restaurants: Country Pride, Popeyes

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